You can cancel your order within 14 days of receiving it, without giving a reason. If your order arrived in several parcels, the 14 days start from the day the last one reached you.

To cancel, e-mail martinbartek12@gmail.com before the 14 days are up. Just tell us your order number and that you want to cancel — no form to fill in.

Send the goods back within 14 days of telling us. You pay the return postage. Items should come back unworn, unwashed and with any tags still on; if they come back damaged or clearly used, we may reduce the refund to reflect that.

We refund the full price plus the cheapest standard shipping we offer to your country, within 14 days of your cancellation — though we may wait until the goods reach us. The money goes back the same way it came in.

If something is faulty or not what you ordered, you have two years to complain. Write to martinbartek12@gmail.com with your order number and a photo, and we will sort out a repair, a replacement or a refund.

This is separate from the 14-day cancellation above and applies even after it has expired.

Some items are sold as pre-orders and are marked as such. Payment is taken when you order and production takes 2–3 weeks. Your 14-day cancellation right starts when the goods arrive, not when you pay — so you can still change your mind after delivery.

To send you an order we need your name, address and e-mail. Payments run through Stripe, who process your card details — we never see or store your card number.

We keep order records as long as tax and accounting rules require, and we don't sell your data or pass it to anyone beyond the courier and the payment provider. Want to know what we hold on you, or have it deleted? E-mail martinbartek12@gmail.com.

If we can't sort something out between us, you can turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, coi.cz) for out-of-court settlement, or use the EU's online dispute resolution platform.